Last updated: January 2024
Introduction
coral-snow ("we", "our", "us") is committed to protecting and respecting your privacy. This policy explains how we collect, use, and safeguard personal information when you use our website or services.
We are the data controller for the personal information we process. Our registered address is 47 Manningham Lane, Bradford, BD1 3BN, West Yorkshire, United Kingdom.
Information We Collect
We may collect and process the following types of personal information:
- Identity information: name, title
- Contact information: email address, postal address
- Enquiry information: details about your travel requirements, preferred destinations, dates, and special requests
- Technical information: IP address, browser type, device information, pages visited
- Transaction information: payment details, booking history (when you make a purchase)
How We Collect Information
We collect information in the following ways:
- When you submit an enquiry form on our website
- When you communicate with us by email
- When you visit our office and provide details in person
- Automatically through cookies and similar technologies when you browse our website
How We Use Your Information
We use your personal information for the following purposes:
- To respond to your travel enquiries and provide quotes
- To process and manage your bookings
- To communicate with you about your travel arrangements
- To improve our website and services
- To comply with legal and regulatory obligations
Legal Basis for Processing
We process your personal information on the following legal grounds:
- Contract: to fulfil our obligations when you book travel services with us
- Consent: when you have given us permission, such as for marketing communications
- Legitimate interests: to improve our services and communicate relevant information
- Legal obligation: to comply with laws and regulations
Sharing Your Information
We may share your personal information with:
- Travel suppliers (airlines, hotels, tour operators) necessary to fulfil your booking
- Payment processors to handle transactions securely
- Professional advisers such as accountants and legal counsel
- Regulatory bodies when required by law
We do not sell your personal information to third parties for marketing purposes.
International Transfers
When you book international travel, your information may be transferred to countries outside the UK and European Economic Area. We ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.
Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including:
- Enquiry data: 2 years from last contact
- Booking records: 7 years for legal and accounting purposes
- Marketing preferences: until you withdraw consent
Your Rights
Under data protection law, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information in certain circumstances
- Object to processing of your information
- Request restriction of processing
- Request transfer of your information to another party
- Withdraw consent where processing is based on consent
To exercise any of these rights, please contact us at [email protected].
Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure.
Changes to This Policy
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
Contact Us
If you have questions about this privacy policy or our data practices, please contact us:
Email: [email protected]
Address: 47 Manningham Lane, Bradford, BD1 3BN, West Yorkshire
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data protection rights have been violated.